Online Customer Service

Online Customer Service
Fresh/Entry Level

1. To answer all incoming calls/enquiries and revert calls that are missed before you leave for the day; To check email daily, respond and follow up on the enquiries accordingly;
2. To prepare quotation to customers.
3. Compile monthly enquiry and sales report; Submit to Head of Department.
4. Post / update our products on social media platforms.
5. Update customer profiles; Identify prospective customers; Contact new and existing customers to discuss needs; Maintain contact lists and follow up with customers to continue relationships.
6. To familiarise the Standard Operating Procedure for managing Lazada & Shoppee account (provided in a separate sheet) & dropping off to nearby courier service centre.
7. Train, educate, support and work with other team members and leaders to ensure a high quality delivery of customer experience; To fill-in and support absent team member.


-good communication skills
-understand computer operation
-Friendly, polite, willing to learn


Primary/Secondary School/SPM/"O" Level

Job Details

  Job Specialization:

Customer Service

  Job Location:

Selangor (Klang)

  Employment Type:


  Age Range of Candidate:


  Years of Experience:


  Monthly Salary:

RM 1,500.00

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