Online Customer Service
Online Customer Service
Fresh/Entry Level
Responsibilities:
1. To answer all incoming calls/enquiries and revert calls that are missed before you leave for the day; To check email daily, respond and follow up on the enquiries accordingly;
2. To prepare quotation to customers.
3. Compile monthly enquiry and sales report; Submit to Head of Department.
4. Post / update our products on social media platforms.
5. Update customer profiles; Identify prospective customers; Contact new and existing customers to discuss needs; Maintain contact lists and follow up with customers to continue relationships.
6. To familiarise the Standard Operating Procedure for managing Lazada & Shoppee account (provided in a separate sheet) & dropping off to nearby courier service centre.
7. Train, educate, support and work with other team members and leaders to ensure a high quality delivery of customer experience; To fill-in and support absent team member.
Requirements:
-good communication skills
-understand computer operation
-Friendly, polite, willing to learn
Qualification:
Primary/Secondary School/SPM/"O" Level
Job Details
Customer Service
Selangor (Klang)
Full-Time
18
0
RM 1,500.00
