Online Customer Service

Online Customer Service
Fresh/Entry Level
Responsibilities:

  • 1. To answer all incoming calls/enquiries and revert calls that are missed before you leave for the day; To check email daily, respond and follow up on the enquiries accordingly;
  • 2. To prepare quotation to customers.
  • 3. Compile monthly enquiry and sales report; Submit to Head of Department.
  • 4. Post / update our products on social media platforms.
  • 5. Update customer profiles; Identify prospective customers; Contact new and existing customers to discuss needs; Maintain contact lists and follow up with customers to continue relationships.
  • 6. To familiarise the Standard Operating Procedure for managing Lazada & Shoppee account (provided in a separate sheet) & dropping off to nearby courier service centre.
  • 7. Train, educate, support and work with other team members and leaders to ensure a high quality delivery of customer experience; To fill-in and support absent team member.

Requirements:

  • good communication skills
  • understand computer operation
  • Friendly, polite, willing to learn

Qualification:

Primary/Secondary School/SPM/"O" Level

Job Details

  Job Specialization:

Customer Service

  Job Location:

Selangor (Klang)

  Employment Type:

Full-Time 

  Age Range of Candidate:

18

  Years of Experience:

0

  Monthly Salary:

MYR1500

Application Form
Please fill in this field.
Please fill in this field.
Please fill in this field and keyin number only.